Privacy policy

Last updated on 11th February, 2026
 
This Privacy Policy applies to all personal information collected by 3it (we, us or our) via the website located at https://3it.com.au (Website), any other platform 3it uses including social media, email, data collected from clients or third parties. We align our obligations of confidentiality with the applicable privacy laws and in line with our Ethical Values.
 

Use of our website or your provision of personal information implies your acceptance of our policies.

1. What information do we collect?
The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include but is not limited to:
• Name

• Phone number

• Email address

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information. 

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:


(a) whether the information or opinion is true or not; and

(b) whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

2. How we collect your Personal Information

(a) We may collect Personal Information from you whenever you input such information into the Website, or provide it to Us in any other way.

(b) We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies:

(i) Cookies are small text files with small pieces of data used to identify your computer when you visit a website. They are generated by a web page server and can be used by that server whenever the user visits the site. Use of our Website implies your permission to use certain cookies as required in the normal operation of our Website and Business.

(ii) Most web browsers allow some control of most cookies through the browser settings. Please consult the ‘Help’ section on your internet browser for instructions on this. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit https://www.aboutcookies.org or https://www.allaboutcookies.org

(iii) Our website uses Google Analytics, provided by Google. These cookies are needed to provide you a seamless browser experience. They provide us with information on how you use the website and allow us to test various parts of the website. To opt-out from Google Analytics cookies at any time, you can visit https://tools.google.com/dlpage/gaoptout

3. Purpose of collection

(a) We collect Personal Information to provide you with the best service experience possible on the Website and through engaging with Us.

(b) We will use the details you provide us to contact you

(c) Personal information will not be disclosed or sold to third parties for purposes unrelated to our business.

4. Security, Access and correction

(a) We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained it, we will take reasonable steps to destroy and anonymise or de-identify it.

(b) The Australian Privacy Principles:

(i) permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and

(ii) allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).

(c) Although every precaution is taken, there are security vulnerabilities associated with online data transmission, we cannot assure absolute protection of your information transmitted via online channels. Consequently, any transmission of personal or sensitive information is undertaken at your own discretion and risk.

(d) Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.

5. Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us on the contact details set out at the bottom of this policy. All complaints will be considered by us and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

6. Overseas transfer
We may disclose your personal information to third-party service providers located outside of Australia (such as data storage or cloud computing providers). While these providers are often located in countries with similar privacy protections to Australia, by providing your personal information to us, you consent to the disclosure of your information to these overseas recipients. You acknowledge that overseas recipients may not be bound by the Australian Privacy Principles, and in the event of a misuse of your data, you may not have a remedy under the Australian Privacy Act.

7. GDPR
In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.

8. How to contact us about our policies
If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: contact@3it.com.au